Seychelles Tourism Academy

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Certificate in Reception Operations

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Overview
This apprenticeship mode certificate course in reception operations and services course provides students with a basic introductory insight into the operational and skilled areas of Front Office and Services. It allows students to develop basic skills, technical knowledge and provide learning experiences that are necessary for employment primarily in the hospitality industry and other related sectors.

 

Entry level requirement
S4, S5 and S6 students with keen interest in developing a career in front of the house services.
All Apprenticeship Certificate level course candidates are enrolled through the Ministry of Education national apprenticeship selection process similar to the advanced certificate full time courses.

 

Course Details
Department responsible: Apprenticeship
Campus: Praslin campus only
Course Duration: 2 years part time
Intake: 20

 

Curriculum

Core Units Hospitality Functional Units
Communication skills Hotel organisation
Use of ICT Communication skills
  Tourism product knowledge
  Reservation techniques
  Occupation of front office technicians
   Front office operations
  Telephone techniques
  Hotel operating system
  Basic front office cashiering
  Personal skills
  Health
  Basic safety and security
  Social and cultural knowledge


Experiential Training
Five days a week on experiential training, one-day class at the Academy and one day off for 1st year and 2 days class in the 2nd and 3rd academic year.

 

Certificates
STA Certificate in Apprenticeship Mode
City & Guilds Exam (optional 2nd year)

 

Vocational Outcomes

  • Trainee Front office Receptionist
  • Trainee Telephonist/switchboard
  • Trainee Guest Relation Officer
  • Trainee cashier/Accounts Clerk
 

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